This Cancellation Policy explains how you can end a purchase or an account with NewCOACH.ES, how much notice is needed, and what happens afterwards. Whether you get money back is covered in the Refund Policy. Both are part of our Terms and Conditions.
Company: [● NewCOACH.es legal entity name and legal form], a subsidiary of SMRT.BIO Global B.V.
Registered address: [● street, postcode, city, country]
Chamber of Commerce / company register no.: [● number] VAT no.: [● number]
Email: [● support@newcoach.es] Website: www.newcoach.es
You can cancel in any of these ways. We confirm every cancellation by email within 2 working days. If you do not receive a confirmation, please contact us again.
In your SMRT.BIO account, under [● Settings → Subscription] (licences and certification renewal).
By email to [● support@newcoach.es] from the email address registered to your account.
Consumers may also use the model withdrawal form at the end of this policy.
3.1 You can cancel your place in a training cohort at any time before the first training day. The refund depends on the timing (Refund Policy, section 3).
3.2 Instead of cancelling you can transfer once, free of charge, to a later cohort if you notify us at least [● 2] working days before the first training day.
3.3 You can nominate a colleague to take your place up to [● 2] working days before training at no cost. The colleague must accept the Terms and Conditions.
4.1 Certification is valid for twelve months from the date you pass the test. It renews automatically for another twelve months at the then-current fee unless you cancel.
4.2 We send a renewal reminder with the price at least 30 days before the renewal date. You can cancel at any time up to the renewal date; after that, the renewal is charged and the Refund Policy applies.
4.3 When your certification ends:
your listing is removed from the NewCOACH.ES directory and you may no longer call yourself a certified NewCOACH or use the NewCOACH certification mark;
you can no longer add coachees or sell SMRT.BIO licences as a NewCOACH;
your coachees are told and have 60 days to move to another NewCOACH or continue with a personal SMRT.BIO account. Their own data stays theirs and is not deleted because your certification ended;
commission already earned on licence payments received before the end date is still paid out as set out in the Terms and Conditions.
5.1 Employer and employee licences run month to month. You can cancel at any time; the licence ends at the end of the current billing month.
5.2 An employer can remove individual employee licences at any time; billing stops from the next month.
5.3 When a licence ends, the user keeps access to their own personal SMRT.BIO account and test results, but loses access to features that require a paid licence, and the employer or coach no longer sees that person's shared data.
A coachee can end the relationship with their coach at any time in their SMRT.BIO account or by telling the coach. Sharing of the coachee's data with that coach stops immediately. If the coachee's licence was paid by the coach or an employer, the licence may end at the end of the billing month.
You can ask us to close your NewCOACH.ES coach account at any time. Any running certification or licence is cancelled at the same time under the rules above. Your personal data is then handled as described in the Privacy Policy, including the retention periods for invoices.
8.1 We may cancel a training cohort if fewer than [● 8] participants are enrolled, or for reasons beyond our control. We will tell you as soon as possible and at least [● 7] days before the start date when the reason is low enrolment. You can choose a full refund or another cohort.
8.2 We may suspend or end a certification, licence or account with immediate effect if:
an invoice remains unpaid [● 14] days after a payment reminder;
you seriously or repeatedly breach the Terms and Conditions or the NewCOACH Code of Conduct, for example by misusing coachee data or misrepresenting your certification;
you gave false information to obtain certification or a lower country-tier price;
continuing would make us break the law.
8.3 Except in urgent cases, we will first tell you what is wrong and give you [● 14] days to put it right.
8.4 We may stop offering a product with at least 60 days' notice. Prepaid periods that you can no longer use are refunded pro rata.
Complete and return this form only if you wish to withdraw from the contract within the 14-day cooling-off period.
To [● NewCOACH.es legal entity name and legal form], [● address], [● support@newcoach.es]: I hereby give notice that I withdraw from my contract for the following service: ____________________. Ordered on: __________ Name: ____________________ Address: ____________________ Date: __________ Signature (only if sent on paper): ____________________